Field Services Engineer
Role Summary
Location: Telford, Shropshire, UK
We have an exciting opportunity for an individual to join Nidec Drives as a Field Service Engineer, who will be responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently.
This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.
Key Job Responsibilities:
The responsibilities of the Field Service Engineer consist of but are not limited to:
- To Install, configure, and troubleshoot our products on-site or remotely
- Respond to customer inquiries and provide technical support via phone, e-mail, or in-person
- Perform regular maintenance and upgrades on our products
- Collaborate with sales and engineering teams to identify and resolve customer issues
- Create and maintain technical documentation and service manuals
Qualifications & Experience Requirements:
- Bachelor's degree in engineering
- Proven experience within a related environment
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently
Employees must be able to:
- Understand emergency instruction
- Read safety signage and hazard warnings
- Communicate effectively in specific situations (e.g. fire evacuation)
Travel Requirements
Required to travel as and when needed
